:root{--syz-primary: #17a866;--syz-primary-dark: #0c7a48;--syz-primary-light: #34d17e;--syz-bg: #f5f7f8;--syz-panel: #ffffff;--syz-text: #1c2733;--syz-muted: #6b7785;--syz-border: #e2e6ea;--syz-danger: #b3261e;--syz-warning: #e8621c}*{box-sizing:border-box}html,body,#app{height:100%;margin:0}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;background:var(--syz-bg);color:var(--syz-text)}.login-screen{height:100%;display:flex;align-items:center;justify-content:center}.login-card{background:var(--syz-panel);border-radius:14px;box-shadow:0 10px 30px #0c5a371f;padding:32px;width:340px}.login-card h1{font-size:18px;margin:0 0 4px;background:linear-gradient(135deg,var(--syz-primary-light),var(--syz-primary-dark));-webkit-background-clip:text;background-clip:text;color:transparent}.login-card p.sub{color:var(--syz-muted);font-size:13px;margin:0 0 20px}.field{margin-bottom:14px}.field label{display:block;font-size:12px;font-weight:600;color:var(--syz-muted);margin-bottom:4px}.field input{width:100%;padding:9px 10px;border:1px solid var(--syz-border);border-radius:8px;font-size:14px}.field input:focus{outline:2px solid var(--syz-primary);outline-offset:1px}.btn-primary{width:100%;background:linear-gradient(135deg,var(--syz-primary-light),var(--syz-primary) 55%,var(--syz-primary-dark));color:#fff;border:none;border-radius:8px;padding:10px 14px;font-size:14px;font-weight:600;cursor:pointer}.btn-primary:disabled{opacity:.6;cursor:not-allowed}.form-error{color:var(--syz-danger);font-size:12px;min-height:16px;margin-top:4px}.form-notice{background:#e5f8ee;color:var(--syz-primary-dark);border:1px solid var(--syz-primary-light);border-radius:8px;padding:10px 12px;font-size:13px;margin-bottom:16px}.console{height:100%;display:grid;grid-template-columns:320px 1fr;grid-template-rows:56px 1fr;grid-template-areas:"topbar topbar" "sidebar main"}.topbar{grid-area:topbar;background:linear-gradient(135deg,var(--syz-primary-light),var(--syz-primary) 55%,var(--syz-primary-dark));color:#fff;display:flex;align-items:center;justify-content:space-between;padding:0 18px}.topbar .brand{font-weight:700;font-size:15px}.topbar .status-dot{width:8px;height:8px;border-radius:50%;background:#bff2d3;display:inline-block;margin-right:6px}.topbar .status-dot.offline{background:#f2b8b8}.topbar .right{display:flex;align-items:center;gap:14px;font-size:13px}.topbar button{background:#ffffff26;border:1px solid rgba(255,255,255,.4);color:#fff;border-radius:6px;padding:5px 10px;cursor:pointer;font-size:12px}.topbar button:hover{background:#ffffff47}.sidebar{grid-area:sidebar;background:var(--syz-panel);border-right:1px solid var(--syz-border);overflow-y:auto}.conv-item{position:relative;padding:12px 16px;border-bottom:1px solid var(--syz-border);cursor:pointer;display:flex;flex-direction:column;gap:2px}.conv-item:hover{background:#f0faf4}.conv-item.active{background:#e5f8ee;border-left:3px solid var(--syz-primary)}.conv-item .name{font-weight:600;font-size:14px;display:flex;align-items:center;gap:8px}.conv-item .visitor-name{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-item .name-indicators{display:inline-flex;align-items:center;justify-content:flex-end;gap:7px;flex:none;margin-left:auto}.conv-item .badge-unread{min-width:18px;height:18px;box-sizing:border-box;display:inline-flex;align-items:center;justify-content:center;padding:0 4px;border-radius:999px;background:#e53935;color:#fff;font-size:11px;line-height:1;font-weight:700;box-shadow:0 0 0 2px #fff}.conv-item .conv-delete-btn{flex:none;width:25px;height:25px;display:inline-flex;align-items:center;justify-content:center;padding:3px;border:0;border-radius:6px;background:transparent;color:#8b949e;cursor:pointer;opacity:.65}.conv-item .conv-delete-btn:hover,.conv-item .conv-delete-btn:focus-visible{background:#fdebea;color:var(--syz-danger);opacity:1;outline:none}.conv-item .conv-delete-btn svg{width:16px;height:16px;fill:none;stroke:currentColor;stroke-width:1.6;stroke-linecap:round;stroke-linejoin:round}.conv-item .source-line{display:flex;align-items:center;min-height:20px;margin-top:2px}.source-badge{display:inline-flex;align-items:center;width:fit-content;max-width:100%;border:1px solid #cfe9dc;border-radius:999px;background:#e3f5eb;color:var(--syz-primary-dark);padding:3px 9px;font-size:11px;font-weight:700;line-height:1.35;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-item .name .badge{background:var(--syz-primary);color:#fff;border-radius:999px;font-size:10px;padding:1px 6px;font-weight:700;white-space:nowrap}.conv-item .name .badge-unassigned{background:var(--syz-warning)}.conv-item .preview{font-size:12px;color:var(--syz-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-item .meta{font-size:11px;color:var(--syz-muted)}.conv-item .status-pill{display:inline-block;font-size:10px;text-transform:uppercase;letter-spacing:.03em;padding:1px 6px;border-radius:999px;background:#eef1f3;color:var(--syz-muted);width:fit-content}.conv-item .status-pill.queued{background:#fff2d9;color:#93650b}.conv-item .status-pill.active{background:#e5f8ee;color:var(--syz-primary-dark)}.empty-state{padding:24px 16px;color:var(--syz-muted);font-size:13px;text-align:center}.main{grid-area:main;display:flex;flex-direction:column;min-height:0}.chat-header{padding:12px 20px;border-bottom:1px solid 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13px;border-radius:12px;line-height:1.45;white-space:pre-wrap;word-wrap:break-word;font-size:14px}.msg-agent{align-self:flex-end;background:var(--syz-primary);color:#fff;border-bottom-right-radius:4px}.msg-visitor{align-self:flex-start;background:#eef1f3;color:var(--syz-text);border-bottom-left-radius:4px}.msg-bot{align-self:flex-end;background:#eaf2fb;color:var(--syz-text);border-bottom-right-radius:4px}.msg-label{font-size:10px;font-weight:600;letter-spacing:.02em;opacity:.7;margin-bottom:3px}.msg-system{align-self:center;background:transparent;color:var(--syz-muted);font-size:12px}.msg-time{font-size:10px;opacity:.65;margin-top:4px}.typing-indicator{font-size:12px;color:var(--syz-muted);font-style:italic;padding:0 20px;height:18px}.composer{border-top:1px solid var(--syz-border);background:var(--syz-panel);padding:12px 16px;display:flex;align-items:flex-end;gap:10px}.composer textarea{flex:1;min-width:0;height:68px;resize:none;border:1px solid var(--syz-border);border-radius:8px;padding:9px 12px;font-size:14px;font-family:inherit;max-height:120px;line-height:1.45;overflow-y:auto}.composer textarea:focus{outline:2px solid var(--syz-primary);outline-offset:1px}.composer button{background:var(--syz-primary);color:#fff;border:none;border-radius:8px;padding:0 18px;font-weight:600;cursor:pointer}.composer button:disabled{opacity:.5;cursor:not-allowed}.no-conversation{flex:1;display:flex;align-items:center;justify-content:center;color:var(--syz-muted);font-size:14px}.toast{position:fixed;bottom:16px;right:16px;background:var(--syz-text);color:#fff;padding:10px 16px;border-radius:8px;font-size:13px;box-shadow:0 6px 20px #0003}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f201973;display:flex;align-items:center;justify-content:center;z-index:1000}.modal-card{background:var(--syz-panel);border-radius:14px;box-shadow:0 10px 30px #0c5a3733;padding:28px;width:340px}.modal-card h2{margin:0 0 16px;font-size:16px}.modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:8px}.modal-note{font-size:12px;color:var(--syz-muted);line-height:1.5;margin:0 0 12px}.field label.check-row,label.check-row{display:flex;align-items:center;gap:8px;margin:6px 0;font-size:14px;font-weight:400;color:var(--syz-text);cursor:pointer}.check-row input[type=checkbox]{width:auto;flex:none;margin:0;padding:0}.agent-picker{display:flex;flex-wrap:wrap;gap:8px}.agent-picker-empty{font-size:13px;color:var(--syz-muted)}.agent-pick{display:flex;align-items:center;gap:6px;background:#fff;border:1px solid var(--syz-border);border-radius:999px;padding:6px 12px 6px 8px;font-size:13px;cursor:pointer;font-family:inherit}.agent-pick:hover{background:#f5f7f8}.agent-pick.selected{border-color:var(--syz-primary);background:#e5f8ee}.agent-pick-dot{font-size:10px;line-height:1}.agent-pick-name{font-weight:500}.btn-secondary{background:#fff;color:var(--syz-text);border:1px solid var(--syz-border);border-radius:8px;padding:10px 14px;font-size:14px;cursor:pointer}.btn-secondary:hover{background:#f5f7f8}.topbar .right button#change-password-btn{background:#ffffff1a}